his training programme explores what active listening is and considering its importance in someone’s personal and professional life.

Learning outcomes

By the end of this course, you will:

• Understand what active listening is
• Understand the benefits and rewards of practising active listening
• Be ready to take your new active listening knowledge and put it into action

Outline

This course is made up of 3 sections

• Introduction
• 1. What is Active Listening? 5 mins
• 2. How to be an Active Listener 6 mins
• 3. Conclusion 1 mins